Professional ​


A former BPO employee specialized in Customer Service and Technical support. An aspiring superstar VA , SEO Specialist and SMM manager.


Microsoft Office 365



Google Apps

Troubleshooting Windows 10



Part-Time ESL Tutor

Nov 2019 - present


While completing my courses at FVA Academy, I am also tutoring Japanese kids and professionals with English Language Proficiency. 



Remote Desktop Support Specialist

2017 - 2019


Performed technical troubleshooting on clients' laptops, desktop, printers, and other supported devices remotely. Covers software and basic hardware issues.



Customer Service Representative

​Sept 2015 - March 2016


Act as front liners for customer support dealing with issues ranging from bill dispute, order processing and tracking, activation, account issues, and others. Always ensure that resolution is provided and all interactions are properly documented.


FVA Academy

Jan 2020 - Present


I am currently enrolled in some courses at FVA Academy. I recently completed the SEO In-Depth and got the gold certificate. I am now on my way of completion for Freelancing and SMM In-Depth course



AMA Computer College

May 2016

Bachelor of Science in Information Technology

I am a graduate of Information Technology major in Networking. One of the things I enjoyed about my course if CISCO networking. 

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Cainta, Rizal

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