A former BPO employee specialized in Customer Service and Technical support. An aspiring superstar VA , SEO Specialist and SMM manager.
Microsoft Office 365
Troubleshooting Windows 10
Part-Time ESL Tutor
Nov 2019 - present
While completing my courses at FVA Academy, I am also tutoring Japanese kids and professionals with English Language Proficiency.
Remote Desktop Support Specialist
2017 - 2019
Performed technical troubleshooting on clients' laptops, desktop, printers, and other supported devices remotely. Covers software and basic hardware issues.
Customer Service Representative
Sept 2015 - March 2016
Act as front liners for customer support dealing with issues ranging from bill dispute, order processing and tracking, activation, account issues, and others. Always ensure that resolution is provided and all interactions are properly documented.
Jan 2020 - Present
I am currently enrolled in some courses at FVA Academy. I recently completed the SEO In-Depth and got the gold certificate. I am now on my way of completion for Freelancing and SMM In-Depth course
AMA Computer College
Bachelor of Science in Information Technology